Annual Meeting Policies


A refund minus 20% will be granted to written requests received 14 days or more prior to the start date of the program. Cancellations must be submitted in writing via email to We will not be able to grant refunds after this date.

If an attendee has a balance due at the time of cancellation, the attendee will still be responsible for the 20% cancel fee.

No refunds will be granted at any time for membership renewals, donations, ticketed events or no-shows.

Registrants unable to attend may send a substitute. All fees except membership renewals and AONE Foundation donations are transferable to the substitute less a $50 transfer fee. If the substitute is not an AONE member, the nonmember differential must be paid in advance or onsite.

Travel Cancellations

AONE cannot be held liable for non-refundable airline tickets or hotel room deposits. AONE suggests that you do not purchase restricted or nonrefundable tickets for travel to the annual meeting. AONE assumes no liability for penalties or fare increases should the annual meeting sell out or in the unlikely event that changes to the annual meeting dates and/or location become necessary. Hotel reservations, cancelations and charges are the attendee’s responsibility.

Scheduling Changes

AONE reserves the right to reschedule or cancel a program because of an insufficient number of registrations or to close registration when programs are full. AONE may cancel a program when circumstances beyond AONE's control - including, but not limited to, acts of nature, governmental authority or war in the United States—make it impractical or impossible to host the program or may put participants in harm’s way. In such cases, AONE will refund the registration fee paid by the registrant.


Children under the age of 21 are not allowed in the exhibit hall.

AONE may electronically record portions of this program. By attendance or participation in discussions, the registrant agrees that AONE may electronically copy and distribute registrant's attendance at and involvement in program discussions and question/answer periods. No individual or entity other than AONE may electronically record or copy any portion of this program for any use without prior written consent from AONE (including recordings from smart phones, iPads and other handheld devices).

Registration and attendance at, or participation in, AONE meetings and other activities constitutes an agreement by the registrant to AONE’s use and distribution (both now and in the future) of the registrant or attendee’s image or voice in photographs, videotapes, electronic reproductions and audiotapes of such events and activities.

Waiver of Liability

I agree and acknowledge that my participation in the AONE 2019 Annual Meeting, and any related events and activities, is voluntary and intentional; I fully accept responsibility for any and all injuries that occur as a result of my participation in the Annual Meeting events and activities. I release AONE and its affiliates, officers, agents, employees, volunteers, contractors, and representatives from any and all liability resulting from (1) participation in the AONE 2019 Annual Meeting, (2) the condition of the facilities in which the events are held, and (3) the negligent acts of any other participant of the AONE 2019 Annual Meeting, whether directly or indirectly caused by AONE. I further agree that I, my heirs, next of kin, spouse, agent, or legal representative(s) will indemnify AONE from any and all liability resulting from my participation in the AONE 2019 Annual Meeting, and that neither I, nor they, will file any legal claims naming AONE as a party to such suit.

ADA Accommodations

AONE complies with the Americans with Disabilities Act and strives to ensure that no individual with a disability is deprived of the opportunity to participate in this program solely by reason of that disability. Through its agents, AONE will provide reasonable accommodations for a candidate with a disability who requests accommodations. Requests can be made by sending a written request 21 days in advance of the annual meeting to

Dietary Restrictions

AONE tries to offer a wide selection of meals throughout the conference to cater to different dietary requirements. If you have a special dietary need, please send a written request 21 days in advance of the annual meeting to