| Organization |
UPMC Shadyside |
| Location |
Pittsburgh, PA |
| Date of Implementation |
May 2005 |
| Nurse Leader |
Tami Merryman |
| Contact Info |
merrymante@upmc.edu - 412-647-1602 |
| Project Team |
|
| Project Title |
Condition H (patients and family members able to call for help) |
| Type of Innovation |
Organizational Culture |
| Innovation |
Formed a Rapid Response Team named Condition H. The "H" in Condition H stands for "Help". A patient or family member can pick up the phone and call for help if they perceive their health care needs or issues are not being addressed in the acute care hospital setting. |
| Outcome |
Empowers patients and family members in seeking help when they perceive their needs are not being met. Believed to decrease sentinel events. |
